Trust & Safety

It is a set of principles in the field of content moderation, trust and safety. to prevent content that violates the platform’s guidelines.

Home Safety

Overview
Traveling
Hosting
Community Standards
Home Safety

Overview

On any given night, 2 million people stay in homes on Airbnb in 100,000 cities all over the world. There are more than 6 million listings in 191 countries to choose from —that’s more than the top five hotel chains combined. What makes all of that possible? Trust.

Inspect the property

You need to inspect the property using your move-in inventory to see if any damage has occurred during your tenancy. You should also make notes and take photographs of any problems during this process. Once you have completed your inspection, find out which items are deductible from your deposit, and which are the responsibility of your landlord. Even if your deposit is protected by the TDP, your landlord can still take some money to cover the costs of any destruction however, this should only be on a ‘like-for-like’ basis.

Safety by design

Get your rental listed. Sign a lease. Get paid

We’re here if you need us

Our global team is standing by 24/7 in 11 different languages to help make things right with rebooking assistance, refunds, reimbursements, our $1 million dollar Host Guarantee, and insurance programs for both homes and experiences.

We’re here if you need us